Complaints Procedure

We take every concern seriously, and we want to resolve issues quickly and fairly. This page explains how to raise a complaint, what happens next, and when you can expect a response.

How to raise a complaint
Please email helper@propertysourcinghub.com with your name, the property or service involved, a clear summary of the issue, and any helpful evidence. If you would like to post a letter, ask us for the postal address by email.

What happens next
We will acknowledge your complaint within two working days. We will investigate and aim to send a full written response within ten working days. If the matter is complex, we will update you on progress and give a new target date. We always aim to resolve matters within eight weeks.

If you remain unhappy
If you are not satisfied with our final response, or eight weeks have passed since your first complaint, you can refer the matter to the Property Redress Scheme. Our PRS membership number is PRS053560. You can contact the Property Redress Scheme through their website. You must normally refer the complaint within twelve months of our final response.